As a Professional Services Consultant at Amazon Web Services (AWS), I partnered with federal partner customers to solve technical and business challenges while helping them develop internal technical expertise. My responsibilities included solution design, delivery of production-ready and proof-of-concept projects, as well as architectural reviews across various customer environments. Throughout my time at AWS helping clients reach best-case outcomes, I further developed my skills in cloud computing by obtaining several AWS certifications and closely collaborating with AWS service experts.

Additional contributions include:

• Facilitation of discussions with customers on technical/architectural trade-offs, best practices, cost management, and risk mitigation.
• Assisted in the sales cycle by working with prospective customers in technical Q&A sessions
• Developed reusable materials including technical artifacts, templates, and documentation for use with future engagements and customers
• Coached and developed early-career consultants in partnership with AWS Learning & Development teams increasing their knowledge, effectiveness, and autonomy

Functioned as the primary architect for cloud solutions as part of a global team. Primary responsibilities included developing and deploying end-to-end solutions utilizing AWS services to satisfy business needs in a multi-region distributed AWS footprint, utilizing DevOps methodologies including infrastructure-as-code, CI/CD pipelines, and source control.

Additional contributions include:

• Created automated processes using well-known languages and frameworks including Python, Lambda, CloudFormation, Terraform, Ansible, Bash, and PowerShell
• Partnered with development and application teams to create production-ready services and increase development capabilities while adhering to security best practices
• Contributed to architectural discussions to ensure solutions are designed to deliver Enterprise Architecture, Security, Compliance/Regulatory and operational requirements
• Periodical reviews of cloud spend to identify and act upon opportunities to increase efficiency and reduce costs
• Advised and recommended solutions to meet business requirements while effectively managing expenses
• Technical mentorship of engineers and system administrators on building skills using cloud-native technologies

Worked with a global team of Data Center Engineers and Administrators responsible for operating and maintaining an enterprise-class data center and hybrid cloud environment. Primary responsibilities included provisioning and maintaining hundreds of virtualized systems supporting a variety of applications, databases, and infrastructure workloads.

Additional contributions include:

• Designed and implementated a global Windows Server patching solution, achieving 93% first-attempt patch rate
• Tool-making utilizing PowerShell and Bash to simplify and automate team workstream tasks
• Consultative services to project teams and application owners regarding available resources and capabilities, shortening time to deployment of new applications
• Partnered with Information Security teams to ensure security, compliance, availability, and disaster recovery

Worked with a global team of Client Engineers to plan, develop, automate deployment of enterprise-wide software and operating system installations. Primary contributions include the development and migration to a new configuration management system supporting over 10,000 client endpoints globally.

Additional contributions include:

• Developed a standardized, repeatable, auditable, Windows client patching process
• Built a full-scale test/development platform for imaging and software deployments to improve overall quality and speed to delivery
• Packaged software for deployment utilizing LANDESK, PowerShell, and batch scripting
• Acted as an additional point of escalation point for help desk and desktop support teams